BCIS – Quiz 3

Which of the following value chain activities involves assisting users with handling of the products after sale, thus maintaining and enhancing the products' value?

A furniture manufacturer delivers products to his customers' houses. This is an example of inbound logistics.

FunText is a company that owns an app used for text messaging. It recently offered a membership extension of six months without any additional charges to its existing customers who had registered for a three-year membership. By doing this, which competitive strategy did FunText implement?

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

Locking in customers by making it difficult or expensive for customers to move to another product is called establishing high ________.

In the context of Porter's five forces model, the bargaining power of grain farmers in a surplus year is an example of a weak market force.

According to Porter's five forces model, a group of grain farmers in a surplus year will have reduced ________.

The competitive strategy of an organization is determined by its value chain.

Creating a new product to increase margin is an example of using product implementations to achieve competitive advantage.

According to Porter's five forces model, in which of the following situations would a supplier have the highest bargaining power?

The automobile industry is characterized by many manufacturers and intense competition among them. According to Porter's five forces model, this statement illustrates ________.

Which of the following principles of competitive advantage is related to process implementations? enhance services differentiate products reduce costs create new products

Information systems create competitive advantage by providing support to a product rather than by becoming a part of the product.

In the inbound logistics activity of a value chain, the manufacturer receives, stores, and disseminates inputs to a product.

Which of the following principles of competitive advantage is related to process implementations? enhance services lock in buyers create new products differentiate services

Dynotrix Motors is a large car-manufacturing company. The company purchases raw materials from many small-sized sellers across the globe. In this case, Dynotrix Motors is characterized by ________.

A(n) ________ is a network of activities that generate value by transforming inputs into outputs.

A furniture dealer offering a wide variety of designs exclusively to premium customers is following an industry-wide cost leadership strategy.

Identify the principle of competitive advantage that is associated with product implementations.

Focused cost leadership is observed when a product has the lowest cost ________.

The difference between the total value added and the total costs incurred is called the ________ of the value chain.

Streamtech, a manufacturer of automobiles, recently received a patent for an unmanned search boat. By doing this, Streamtech has ________.

The competitive strategy of an organization is determined by its value chain.

Which of the following principles of competitive advantage is associated with product implementations?

Porter defined value as the amount of money that a customer is willing to pay for a resource, product, or service.

In a manufacturing business, which of the following transforms finished goods into cash?

To determine if an information system delivers net savings in costs, the cost of developing and operating the information system will need to be offset against the gains in reduced errors and reduced costs for paper, ink, and printing.

Which of the following is a primary activity in the value chain?

Organizations cannot gain a competitive advantage by enhancing existing products or services.

Employees often resist changes in business processes.

Organizations can lock in suppliers either by making it difficult to switch to another organization or by ________.

A major drawback of Porter's five forces model is that it ignores the rivalry among firms in the industry.

A retail company sells products such as agricultural produce and consumer products. The company procures materials from farmers and local producers. This process of obtaining the inputs needed for a business is called ________.

In the value chain, customer service is concerned with inducing buyers to purchase the product and providing a means for them to do so.

In the next ten years, the ________ is most likely to change.

In a manufacturing business, the materials ordering process transforms cash into a raw materials inventory.